100% Satisfaction Guarantee and Free Shipping
Continental US Orders Only. Guarantee applies only to "Stock Models". International Orders ARE NOT eligible for our 100% Satisfaction Guarantee Program nor Free Shipping offer A $15 restocking fee will be charged to all returns.

Buy Directly from Gary Kramer with Complete Confidence

Here's how it works.

Add any "Stock Model" guitar to our shopping cart and pay using your Visa, Master Card or Paypal account. These orders are secure and are handled professionally by Paypal on our behalf.

The guitar will be professionally packed by us and sent to you Free Shipping.

VERY IMPORTANT: Once the guitar arrives you will have a full 7 days to play it and confirm that our guitar is right for you. If for any reason you decide differently, then contact us by email before the 7th day. You must then repack the guitar exactly as it was sent, using the original packing materials and ship it back to us at your cost. Also, you must insure the shipment of the instrument for the full purchase value.

After the guitar arrives and is checked out by our staff, we will refund your credit card or Paypal account. A $15 restocking fee will be charged to all returns. We assume all guitars will be well cared for and returned in "new" and "pristine" condition so take care of the instrument, If not, we will not be able to refund your money.

1. The guitar mus be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.

2. The guitar must be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.

Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed..

Please note, our 100% Guarantee and Free Shipping programs are only good for the 48 continental United States only. Guarantee applies only to " Stock Models". Shipping for orders outside this area will be billed separately after checkout. We will first notify you of the shipping charges for your approval.

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Gary Kramer Guitar Company is not related to or affiliated with Gibson Musical Instruments of Nashville, Tennessee.